FrostLine had been struggling with a high volume of customer queries regarding installation, troubleshooting, and maintenance of their appliances. With Deskhero, they were able to leverage the platform's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only reduced the response time but also ensured consistent quality in responses.
Deskhero's AI also enhanced the search results within the platform. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded manuals, the AI was able to find relevant content quickly and accurately. This made it easier for the support team to find solutions and respond to customer queries.
The custom fields feature allowed FrostLine to categorize tickets based on the type of appliance and issue. This helped in prioritizing and managing tickets more efficiently. The kanban board provided a visual overview of the tickets, making it easier to track their progress.
FrostLine also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensured that the support team always had access to the most recent product specifications and troubleshooting guides.
Overall, Deskhero's advanced AI capabilities have greatly improved FrostLine's customer support services, resulting in higher customer satisfaction and lower support costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results by using its AI to leverage OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files. This allows the AI to find relevant content quickly and accurately.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from your website to keep the knowledge base current. This ensures that the support team always has access to the most recent product specifications and troubleshooting guides.
* This article provides an example of how a fictive company in the Manufacturing Home Appliances (Washing Machines, Refrigerators, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
