WashMaster was facing challenges in managing the increasing number of customer queries related to their washing machines. Implementing Deskhero has allowed them to handle these queries more efficiently. The platform's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded manuals, reducing the time taken to respond to customers.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from various sources, the AI can quickly find relevant content, making it easier for the support team to find solutions to customer queries.
The custom fields feature of Deskhero has enabled WashMaster to categorize tickets based on the type of washing machine and the nature of the issue. This has improved the management and prioritization of tickets. The kanban board provides a visual representation of the tickets, helping the team track their progress.
WashMaster has also found value in Deskhero's website scraping feature. It automatically updates the knowledge base with the latest information from their website, ensuring that the support team always has access to the most recent product specifications and troubleshooting guides.
In conclusion, Deskhero's advanced AI capabilities have significantly improved WashMaster's customer service operations, leading to increased customer satisfaction and reduced support costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results by using its AI to leverage OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files. This allows the AI to find relevant content quickly and accurately.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from your website to keep the knowledge base current. This ensures that the support team always has access to the most recent product specifications and troubleshooting guides.
* This article provides an example of how a fictive company in the Manufacturing Home Appliances (Washing Machines, Refrigerators, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
