CocoaCream Innovations uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature allows the company to quickly create a comprehensive knowledge base without the need for manual data entry.
The AI also enhances the search functionality within the knowledge base. It uses OpenAI embeddings to analyze the content and provide relevant search results, making it easier for both customers and support staff to find the information they need.
Deskhero's AI also suggests replies to customer queries based on the information in the knowledge base. This feature not only reduces response time but also ensures that customers receive accurate and consistent information.
CocoaCream Innovations also uses Deskhero's user groups feature to organize their support team. The AI can assign tickets to specific groups based on the nature of the query, ensuring that each ticket is handled by the most qualified person.
Finally, the company uses Deskhero's REST API to integrate the platform with their CRM system. This integration allows the support team to have a complete view of each customer's history, improving the quality of support.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. It uses OpenAI embeddings to analyze the content and create articles that are easy to understand and search.
How does Deskhero's AI suggest replies to customer queries?
The AI uses OpenAI embeddings from the knowledge base to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero includes a REST API that allows it to be integrated with a CRM system or any other software.
* This article provides an example of how a fictive company in the Manufacturing of ice cream and frozen desserts with cocoa or chocolate industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
