FrozenChoc Creations receives a large number of customer queries every day. The company uses Deskhero's AI-powered ticket management system to handle these queries efficiently. The AI categorizes incoming tickets, assigns them to the appropriate support staff, and suggests replies based on past resolutions.
The AI also enhances the search functionality within the platform. It uses OpenAI embeddings to analyze the content of tickets, knowledge base articles, uploaded files, and scraped website data. This analysis improves search results, making it easier for the support team to find relevant information quickly.
FrozenChoc Creations also uses Deskhero's kanban board to track the progress of each ticket. The AI can update the status of tickets based on actions taken, ensuring that the board is always up-to-date.
The company also uses Deskhero's custom email domains feature to provide a personalized experience to their customers. The AI can generate responses that match the company's branding, enhancing the overall customer experience.
Finally, FrozenChoc Creations uses Deskhero's REST API to integrate the platform with their existing systems. This integration creates a unified customer support solution that improves efficiency and customer satisfaction.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI embeddings to analyze the content of incoming tickets. It then categorizes the tickets based on this analysis and assigns them to the appropriate support staff.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to analyze the content of the platform, including tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to enhance search results, making it easier for users to find relevant information.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Manufacturing of ice cream and frozen desserts with cocoa or chocolate industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
