ChocoFrost Delights receives a high volume of customer queries ranging from product information, allergen concerns, and distribution locations. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
Deskhero's AI-powered ticket management system categorizes incoming customer queries, assigns them to the appropriate support staff, and suggests replies based on past resolutions. This feature significantly reduces response time and increases customer satisfaction.
The AI also enhances search results within the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require in-depth product knowledge.
ChocoFrost Delights also uses Deskhero's custom fields and structured data lists to organize customer data. This feature, combined with the AI's ability to analyze patterns in customer behavior, helps the company identify common issues and improve their products.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support solution.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to analyze the content of the platform, including tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to enhance search results, making it easier for users to find relevant information.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Manufacturing of ice cream and frozen desserts with cocoa or chocolate industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
