ProControl Instruments receives numerous customer queries daily regarding their complex products. To manage these queries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new queries, reducing the response time significantly.
The company also uses Deskhero's AI to enhance its knowledge base. The AI scrapes data from the company's website and generates knowledge base articles from uploaded files like policies, manuals, and presentations. This has resulted in a comprehensive and always up-to-date knowledge base that customers find extremely useful.
Deskhero's AI also improves the search results on ProControl's customer support portal. By leveraging OpenAI Embeddings, the AI understands the context of customer searches and provides more relevant results. This has increased customer satisfaction as they can find the information they need quickly and easily.
Furthermore, ProControl uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for their support team to manage customer queries and track their resolution.
Overall, Deskhero's advanced AI capabilities have transformed ProControl's customer support services. They are now able to provide faster and more accurate responses to customer queries, resulting in higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of new queries. It then generates suggested replies based on this understanding.
How does Deskhero's AI improve the search results on the customer support portal?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer searches. It then uses this understanding to provide more relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacturing industrial process control instrumentation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
