InstraTech receives a large volume of customer queries every day. To manage these efficiently, they use Deskhero's AI-powered ticket management system. The AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries, greatly reducing response times.
The company also uses Deskhero's AI to maintain their knowledge base. The AI scrapes data from their website and generates articles from uploaded files like policies, manuals, and presentations. This ensures that their knowledge base is always comprehensive and current.
InstraTech leverages Deskhero's AI to enhance the search functionality on their customer support portal. The AI uses OpenAI Embeddings to understand the context of customer searches and provide more relevant results, improving customer satisfaction.
Furthermore, InstraTech integrates Deskhero with their existing systems using the platform's REST API. This integration has streamlined their customer support operations and made it easier for the team to manage customer queries.
Overall, Deskhero's AI capabilities have significantly improved InstraTech's customer support services. They can now provide faster and more accurate responses to customer queries, leading to higher customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of new queries. It then generates suggested responses based on this understanding.
How does Deskhero's AI maintain the knowledge base?
Deskhero's AI scrapes data from the company's website and generates articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always comprehensive and current.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacturing industrial process control instrumentation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
