SlideMaster Inc. deals with a wide range of customer queries daily, from product information requests to technical support. The company uses Deskhero's ticket management system to handle these queries effectively. Deskhero's advanced AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, uploaded product manuals, and scraped website data to provide suggested replies. This greatly reduces the response time and increases the accuracy of the responses.
The company also leverages Deskhero's AI capabilities to enhance its knowledge base. The AI analyzes word, PowerPoint, and PDF files uploaded by the company, as well as data scraped from the company's website, to generate knowledge base articles. This not only saves time but also ensures that the knowledge base is always updated with the most recent information.
SlideMaster Inc. also finds Deskhero's AI-powered comprehensive search bar extremely useful. The AI enhances search results by analyzing the structured data lists, custom fields, and user groups. This allows the customer support team to find relevant information swiftly, further boosting their efficiency.
Moreover, SlideMaster Inc. uses Deskhero's REST API to integrate the platform with its existing systems. This integration enables the company to utilize Deskhero's AI capabilities across its operations, enhancing overall productivity.
By utilizing Deskhero's advanced AI capabilities, SlideMaster Inc. has significantly improved its customer service quality and efficiency. The company intends to continue using Deskhero to further enhance its operations.
How does Deskhero's AI provide suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded product manuals, and scraped website data. It then uses this analysis to provide suggested replies to customer queries.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes word, PowerPoint, and PDF files uploaded by the company, as well as data scraped from the company's website, to generate knowledge base articles. This ensures that the knowledge base is always updated with the most recent information.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by analyzing the structured data lists, custom fields, and user groups. This allows for quick and efficient retrieval of relevant information.
* This article provides an example of how a fictive company in the Manufacturing and installation of bi-folding and sliding door systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
