BiFold Creations receives numerous customer inquiries daily, from installation instructions to troubleshooting. The company uses Deskhero's ticket management system to manage these inquiries efficiently. Deskhero's advanced AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, uploaded guides, and scraped website data to generate suggested replies. This significantly reduces the response time and improves the accuracy of the responses.
The company also uses Deskhero's AI capabilities to enrich its knowledge base. The AI analyzes word, PowerPoint, and PDF files uploaded by the company, as well as data scraped from the company's website, to generate knowledge base articles. This not only saves time but also ensures that the knowledge base is always current with the latest information.
Deskhero's AI-powered comprehensive search bar is another feature that BiFold Creations finds invaluable. The AI enhances search results by analyzing the structured data lists, custom fields, and user groups. This makes it easy for the customer support team to find relevant information quickly, further improving their efficiency.
Furthermore, BiFold Creations uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage Deskhero's AI capabilities across its operations, enhancing overall productivity.
By leveraging Deskhero's advanced AI capabilities, BiFold Creations has been able to significantly improve its customer support efficiency and service quality. The company plans to continue using Deskhero to further enhance its operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded guides, and scraped website data. It then uses this analysis to generate suggested replies to customer inquiries.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes word, PowerPoint, and PDF files uploaded by the company, as well as data scraped from the company's website, to generate knowledge base articles. This ensures that the knowledge base is always current with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by analyzing the structured data lists, custom fields, and user groups. This makes it easy to find relevant information quickly.
* This article provides an example of how a fictive company in the Manufacturing and installation of bi-folding and sliding door systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
