GarageSolutions uses Deskhero's AI capabilities to manage their wide range of customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time to customer queries.
Deskhero's AI also enhances the search results for GarageSolutions' customer support team. The comprehensive search bar allows the team to swiftly find relevant information from the structured data lists, custom fields, user groups, and ticket management system. This has led to a significant increase in the team's efficiency and productivity.
Deskhero's AI plays a crucial role in managing GarageSolutions' knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, reducing the manual effort required to maintain the knowledge base.
GarageSolutions also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless integration and further enhancing the efficiency of their customer support operations.
Overall, GarageSolutions has seen substantial improvements in their customer support since implementing Deskhero's advanced AI capabilities. The AI has not only increased the speed and accuracy of responses but also reduced the manual effort required to manage customer queries and maintain the knowledge base.
How does Deskhero's AI reduce the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to enhance the search results. It can quickly locate relevant information from various sources, improving the efficiency of the customer support team.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from different file types and even scrape data from the company's website. This significantly reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Manufacturing and installation of garage door systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
