DoorMaster Inc. leverages Deskhero's AI capabilities to handle their extensive customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find pertinent content. This content is then processed through OpenAI's ChatGPT to generate suggested responses, dramatically decreasing the response time to customer inquiries.
Deskhero's AI also improves the search results for DoorMaster Inc.'s customer service team. The comprehensive search bar allows the team to swiftly locate relevant information from the structured data lists, custom fields, user groups, and ticket management system. This has led to a significant increase in the team's efficiency and productivity.
Deskhero's AI plays a crucial role in managing DoorMaster Inc.'s knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, reducing the manual effort required to maintain the knowledge base.
DoorMaster Inc. also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless integration and further enhancing the efficiency of their customer service operations.
Overall, DoorMaster Inc. has seen substantial improvements in their customer service since implementing Deskhero's advanced AI capabilities. The AI has not only increased the speed and accuracy of responses but also reduced the manual effort required to manage customer inquiries and maintain the knowledge base.
How does Deskhero's AI reduce the response time to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content. This content is then used to generate suggested responses, dramatically reducing the response time to customer inquiries.
How does Deskhero's AI improve the search results?
Deskhero's AI uses OpenAI Embeddings to enhance the search results. It can quickly locate relevant information from various sources, improving the efficiency of the customer service team.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from different file types and even scrape data from the company's website. This significantly reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Manufacturing and installation of garage door systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
