GarageTech uses Deskhero's AI capabilities to manage their vast array of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results for GarageTech's customer support team. By using the comprehensive search bar, the team can quickly find relevant information from the structured data lists, custom fields, user groups, and tickets management system. This has resulted in improved efficiency and productivity of the customer support team.
The AI capabilities of Deskhero have also been instrumental in managing GarageTech's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has greatly reduced the manual effort required to maintain the knowledge base.
GarageTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their customer support operations.
Overall, GarageTech has experienced significant improvements in their customer support and helpdesk services since implementing Deskhero's advanced AI capabilities. The AI has not only improved the speed and accuracy of responses but also reduced the manual effort required to maintain the knowledge base and manage customer queries.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to enhance the search results. It can quickly find relevant information from the structured data lists, custom fields, user groups, and tickets management system.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scrape data from the company's website. This greatly reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Manufacturing and installation of garage door systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
