ClearGuard Glass has a vast product portfolio and a diverse customer base. As a result, their support team often deals with a high volume of complex queries. By leveraging Deskhero's AI capabilities, they have been able to significantly reduce the time taken to resolve these queries.
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps it understand the context of new queries and suggest relevant responses. The support team can then use these suggestions to reply to customers more quickly and accurately.
Deskhero's AI also enhances the platform's search functionality. When a support team member searches for information related to a query, the AI system uses its understanding of the company's data to provide more relevant results. This means the team can find the information they need faster, further reducing response times.
Finally, ClearGuard Glass uses Deskhero's custom fields and structured data lists to categorize and manage their tickets. This makes it easier for them to track and analyze their support performance over time.
Overall, by using Deskhero, ClearGuard Glass has been able to provide a higher level of customer service, while also making their support processes more efficient.
How does Deskhero's AI system understand the context of customer queries?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps it understand the context of new queries and suggest relevant responses.
How does Deskhero's AI enhance the platform's search functionality?
When a support team member searches for information related to a query, the AI system uses its understanding of the company's data to provide more relevant results.
How does ClearGuard Glass use Deskhero's custom fields and structured data lists?
ClearGuard Glass uses these features to categorize and manage their tickets, making it easier for them to track and analyze their support performance over time.
* This article provides an example of how a fictive company in the Manufacturing of Laminated Safety Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
