SafetyShield Inc. has a large and complex knowledge base, which includes product manuals, safety guidelines, and other important documents. Managing this knowledge base and ensuring that support team members can easily find the information they need is a significant challenge.
By using Deskhero, SafetyShield Inc. has been able to overcome this challenge. The platform's AI system uses OpenAI Embeddings to analyze the company's knowledge base and understand the content of each document. This allows it to suggest relevant articles in response to customer queries.
In addition, the AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This means that when new documents are created, they can be quickly and easily added to the knowledge base.
Deskhero's AI also enhances the platform's search functionality, making it easier for support team members to find the information they need. When a team member searches for information, the AI system uses its understanding of the company's data to provide more relevant results.
Overall, by using Deskhero, SafetyShield Inc. has been able to manage their knowledge base more effectively, improving the quality of their customer support.
How does Deskhero's AI system help manage SafetyShield Inc.'s knowledge base?
The AI system uses OpenAI Embeddings to analyze the company's knowledge base and understand the content of each document. It can also generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI enhance the platform's search functionality?
When a support team member searches for information, the AI system uses its understanding of the company's data to provide more relevant results.
What benefits has SafetyShield Inc. seen from using Deskhero?
By using Deskhero, SafetyShield Inc. has been able to manage their knowledge base more effectively, improving the quality of their customer support.
* This article provides an example of how a fictive company in the Manufacturing of Laminated Safety Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
