ArmorLite Industries deals with a wide range of customer queries, from product specifications to installation instructions. To handle these queries efficiently, they needed a robust and intelligent support platform.
With Deskhero, ArmorLite Industries has been able to streamline their support processes. The platform's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to understand the context of new queries and suggest relevant responses, reducing the time taken to resolve tickets.
The AI system also enhances the platform's search functionality. When a support team member searches for information related to a query, the AI uses its understanding of the company's data to provide more relevant results. This means the team can find the information they need faster, further reducing response times.
Furthermore, ArmorLite Industries uses Deskhero's custom fields and structured data lists to categorize and manage their tickets. This makes it easier for them to track and analyze their support performance over time.
Overall, by using Deskhero, ArmorLite Industries has been able to provide a higher level of customer service, while also making their support processes more efficient.
How does Deskhero's AI system help ArmorLite Industries handle customer queries?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to understand the context of new queries and suggest relevant responses.
How does Deskhero's AI enhance the platform's search functionality?
When a support team member searches for information related to a query, the AI uses its understanding of the company's data to provide more relevant results.
How does ArmorLite Industries use Deskhero's custom fields and structured data lists?
ArmorLite Industries uses these features to categorize and manage their tickets, making it easier for them to track and analyze their support performance over time.
* This article provides an example of how a fictive company in the Manufacturing of Laminated Safety Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
