MortarMakers Inc. was struggling with a cluttered and inefficient customer support system. Their support team found it challenging to locate relevant information quickly, leading to slow response times and dissatisfied customers.
Deskhero's AI capabilities have revolutionized MortarMakers Inc.'s customer support system. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This feature has significantly enhanced the company's search results, making it easier for the support team to find the information they need. As a result, they can respond to customer queries more quickly and accurately.
Furthermore, Deskhero's AI generates suggested replies based on the analyzed content. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Thanks to Deskhero, MortarMakers Inc. has seen a significant improvement in their customer support efficiency and customer satisfaction rates.
How does Deskhero enhance MortarMakers Inc.'s search results?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results, making it easier for the support team to find relevant information.
How does Deskhero generate suggested replies?
Deskhero's AI analyzes relevant content and generates suggested replies based on this analysis. This speeds up the response time and ensures that the responses are accurate and helpful.
What impact has Deskhero had on MortarMakers Inc.'s customer satisfaction?
By enhancing search results and generating suggested replies, Deskhero has improved the efficiency of MortarMakers Inc.'s customer support and increased their customer satisfaction rates.
* This article provides an example of how a fictive company in the Manufacturing Lime Mortar industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
