Before using Deskhero, BrickBond Ltd.'s support team was inundated with customer queries and struggled to manage them efficiently. This led to slow response times and negatively impacted customer satisfaction.
Deskhero's AI capabilities have transformed BrickBond Ltd.'s ticket management process. The AI analyzes incoming tickets and categorizes them based on urgency and topic. This allows the support team to prioritize critical issues and respond to them more quickly.
Furthermore, Deskhero's AI uses OpenAI Embeddings to suggest replies to customer queries. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Deskhero's AI also enhances the company's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This makes it easier for the support team to find relevant information and provide accurate responses.
Thanks to Deskhero, BrickBond Ltd. has seen a significant improvement in their ticket management process, customer service, and customer satisfaction.
How does Deskhero improve BrickBond Ltd.'s ticket management process?
Deskhero's AI analyzes incoming tickets and categorizes them based on urgency and topic. This allows the support team to prioritize critical issues and respond to them more quickly.
How does Deskhero generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to suggest replies to customer queries. This speeds up the response time and ensures that the responses are accurate and helpful.
What impact has Deskhero had on BrickBond Ltd.'s customer satisfaction?
By improving the ticket management process and the quality of responses, Deskhero has significantly increased BrickBond Ltd.'s customer satisfaction.
* This article provides an example of how a fictive company in the Manufacturing Lime Mortar industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
