Previously, LimeLight Mortar's support team was overwhelmed with a high volume of customer queries, ranging from product inquiries to technical issues. The team had to manually sift through numerous tickets, which led to delayed responses and unsatisfied customers.
With Deskhero, LimeLight Mortar was able to automate their ticket management process. The platform's AI capabilities analyze incoming tickets and categorize them based on urgency and topic. This allows the support team to prioritize critical issues and respond to them promptly.
Deskhero's AI also enhances the company's knowledge base. It generates articles from uploaded files like policies, manuals, and presentations. This has made it easier for the support team to find relevant information and provide accurate responses.
In addition, Deskhero's AI uses OpenAI Embeddings to suggest replies to customer queries. This feature has not only expedited the response time but also improved the quality of responses.
Overall, Deskhero's AI capabilities have transformed LimeLight Mortar's customer support service, leading to increased customer satisfaction and loyalty.
How has Deskhero improved LimeLight Mortar's response times?
Deskhero's AI capabilities analyze and categorize incoming tickets, allowing the support team to prioritize and respond to them promptly. The AI also suggests replies to customer queries, further speeding up the response time.
How does Deskhero enhance LimeLight Mortar's knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easier for the support team to find relevant information and provide accurate responses.
What impact has Deskhero had on LimeLight Mortar's customer satisfaction?
By improving response times and the quality of responses, Deskhero has significantly increased LimeLight Mortar's customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacturing Lime Mortar industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
