TimberTech Ltd. deals with a wide array of customer queries every day. To manage these effectively, the company uses Deskhero's ticket management system. However, the standout feature for TimberTech is Deskhero's advanced AI capabilities. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can find relevant content and generate suggested replies, significantly reducing response times.
The AI-powered solution has not only improved the speed of response but also the quality. The support team no longer needs to spend time searching for information across multiple platforms. Instead, they can rely on AI-generated suggestions that are accurate, contextually relevant, and tailored to each customer's query.
Deskhero's AI capabilities have also revolutionized TimberTech's knowledge base. The AI can automatically generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and easy to navigate. This has made it easier for the support team to find and share information, improving overall efficiency.
Additionally, Deskhero's comprehensive search bar, powered by AI, has simplified the process of finding relevant information. Whether the support team is searching for a specific ticket or a knowledge base article, the search bar delivers accurate results in seconds.
In summary, Deskhero's advanced AI capabilities have significantly enhanced the efficiency of TimberTech Ltd.'s customer support services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the company's knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the support team to find and share information, improving overall efficiency.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It can quickly find relevant information, whether you're looking for a specific ticket or a knowledge base article.
* This article provides an example of how a fictive company in the Manufacturing Logging Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
