WoodWorks Corp. handles a large number of customer queries on a daily basis. To manage these effectively, the company uses Deskhero's ticket management feature. But what truly sets Deskhero apart is its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can find relevant content and generate suggested replies, greatly reducing response times.
This AI-powered solution has not only improved the speed of response but also the quality. Instead of spending time searching for information across various platforms, the support team can now rely on AI-generated suggestions that are accurate, contextually relevant, and tailored to each customer's query.
Deskhero's AI capabilities have also revolutionized WoodWorks Corp.'s knowledge base. The AI can automatically generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and easy to navigate. This has made it easier for the support team to find and share information, improving overall efficiency.
Furthermore, Deskhero's comprehensive search bar, powered by AI, has simplified the process of finding relevant information. Whether the support team is searching for a specific ticket or a knowledge base article, the search bar delivers accurate results in seconds.
In conclusion, Deskhero's advanced AI capabilities have significantly optimized WoodWorks Corp.'s customer support services, enhancing productivity and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the company's knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the support team to find and share information, improving overall efficiency.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It can quickly find relevant information, whether you're looking for a specific ticket or a knowledge base article.
* This article provides an example of how a fictive company in the Manufacturing Logging Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
