LogMaster Inc. receives a high volume of customer queries daily, ranging from technical support to product inquiries. The company uses Deskhero's ticket management feature to organize these requests efficiently. However, the real game-changer is the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can find relevant content and generate suggested replies.
This AI-powered solution has significantly reduced the time taken to respond to customer queries. Instead of manually searching for information across multiple sources, the support team can now rely on AI-generated suggestions that are accurate and contextually relevant. This has not only improved response times but also increased customer satisfaction rates.
Deskhero's AI capabilities have also enhanced the company's internal knowledge base. The AI can automatically generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to access and share information. This has streamlined the process of updating the knowledge base and ensured that it remains a valuable resource for both the support team and customers.
Furthermore, Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. Whether they're looking for a specific ticket or a knowledge base article, the search bar delivers accurate results in seconds.
Overall, Deskhero's advanced AI capabilities have transformed LogMaster Inc.'s customer support services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the company's knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has streamlined the process of updating the knowledge base and ensured that it remains a valuable resource for both the support team and customers.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It can quickly find relevant information, whether you're looking for a specific ticket or a knowledge base article.
* This article provides an example of how a fictive company in the Manufacturing Logging Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
