PolyPro Fabrics was struggling with managing the increasing volume of customer service requests. With Deskhero, they were able to effectively handle these requests using the platform's structured data lists and kanban board.
The company also leveraged Deskhero's custom fields and custom email domains to personalize their customer interactions and maintain a consistent brand image across all communications.
Deskhero's advanced AI capabilities proved to be a significant asset for PolyPro Fabrics. The AI system used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This greatly reduced the time taken to respond to customers and improved overall customer satisfaction.
The AI also enhanced the search functionality within the company's knowledge base, making it easier for customers to find the information they needed. This led to a decrease in the number of support tickets and an increase in self-service resolution.
By integrating Deskhero with their existing systems through the REST API, PolyPro Fabrics was able to further streamline their customer service operations.
How did Deskhero's AI capabilities improve PolyPro Fabrics' customer service?
Deskhero's AI capabilities helped PolyPro Fabrics by suggesting replies to customer queries and enhancing search results within the company's knowledge base. This reduced response times, increased customer satisfaction, and led to a decrease in the number of support tickets.
How did Deskhero help PolyPro Fabrics maintain a consistent brand image?
Deskhero's custom fields and custom email domains features allowed PolyPro Fabrics to personalize their customer interactions and maintain a consistent brand image across all communications.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API, allowing for a seamless transition and streamlined operations.
* This article provides an example of how a fictive company in the Manufacturing man-made fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
