FiberTech Industries receives a high volume of customer queries daily, ranging from product inquiries to technical support. By implementing Deskhero, they were able to efficiently manage these tickets using the platform's structured data lists and kanban board.
The company also utilized Deskhero's custom fields and custom email domains features to personalize their customer interactions and maintain brand consistency across all communications.
With Deskhero's advanced AI capabilities, FiberTech Industries was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI system suggested replies to customer queries, significantly reducing response time and increasing customer satisfaction.
The AI also enhanced the search results within the company's knowledge base, making it easier for customers to find relevant information. This led to a decrease in the number of support tickets and an increase in self-service resolution.
Through the REST API, FiberTech Industries integrated Deskhero with their existing systems, further streamlining their customer support operations.
How did Deskhero's AI capabilities improve FiberTech's customer support?
Deskhero's AI capabilities helped FiberTech Industries by suggesting replies to customer queries and enhancing search results within the company's knowledge base. This reduced response time, increased customer satisfaction, and led to a decrease in the number of support tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API, allowing for a seamless transition and streamlined operations.
How did Deskhero help maintain brand consistency?
Deskhero's custom fields and custom email domains features allowed FiberTech Industries to personalize their customer interactions and maintain brand consistency across all communications.
* This article provides an example of how a fictive company in the Manufacturing man-made fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
