SyntheticSilk Co. faced challenges in managing their growing volume of customer support tickets. Implementing Deskhero allowed them to effectively organize and prioritize these tickets using the platform's user groups and tickets management features.
The company also benefited from Deskhero's custom fields, which enabled them to tailor their services to individual customer needs, and the custom email domains, which helped maintain a consistent brand image.
Deskhero's advanced AI capabilities were a game-changer for SyntheticSilk Co. The AI system used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This significantly reduced the time taken to respond to customers and improved overall customer satisfaction.
The AI also enhanced the search functionality within the company's knowledge base, making it easier for customers to find the information they needed. This led to a decrease in the number of support tickets and an increase in self-service resolution.
By integrating Deskhero with their existing systems through the REST API, SyntheticSilk Co. was able to further streamline their helpdesk operations.
How did Deskhero's AI capabilities improve SyntheticSilk Co.'s helpdesk services?
Deskhero's AI capabilities helped SyntheticSilk Co. by suggesting replies to customer queries and enhancing search results within the company's knowledge base. This reduced response times, increased customer satisfaction, and led to a decrease in the number of support tickets.
How did Deskhero help SyntheticSilk Co. maintain a consistent brand image?
Deskhero's custom fields and custom email domains features allowed SyntheticSilk Co. to personalize their customer interactions and maintain a consistent brand image across all communications.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API, allowing for a seamless transition and streamlined operations.
* This article provides an example of how a fictive company in the Manufacturing man-made fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
