Brass Brilliance receives numerous customer inquiries daily, which they manage effectively using Deskhero's ticket management feature. The platform's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files, reducing the response time.
The AI also enhances the search results, allowing the support team to find relevant information quickly. This has improved the response accuracy, leading to increased customer satisfaction.
Brass Brilliance uses the custom fields feature to categorize their tickets based on the type of instrument and query. This helps in routing the tickets to the right team, ensuring faster resolution.
The company has built a comprehensive knowledge base using Deskhero. The AI capabilities help in generating articles from various file types, making it easy for the team to keep the knowledge base updated.
With Deskhero, Brass Brilliance has been able to improve their customer support efficiency, reduce response time, and increase customer satisfaction.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant content from the tickets, knowledge base, and uploaded files.
How does the custom fields feature help in ticket management?
The custom fields feature allows you to categorize your tickets based on various parameters. This helps in routing the tickets to the right team, ensuring faster resolution.
* This article provides an example of how a fictive company in the Manufacturing Musical Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
