Percussion Precision receives a high volume of customer queries related to their products. Using Deskhero's ticket management feature, they can handle these queries efficiently. The AI capabilities of the platform suggest replies based on the context of the query, reducing the response time.
The AI also enhances the search results, allowing the support team to find relevant information quickly. This has helped the company improve their response accuracy, leading to increased customer satisfaction.
Percussion Precision uses the custom email domains feature to maintain a professional image. They have also created user groups for different types of queries, ensuring that the tickets are handled by the right team.
The company has built a comprehensive knowledge base using Deskhero. The AI capabilities help in generating articles from various file types, making it easy for the team to keep the knowledge base updated.
With Deskhero, Percussion Precision has been able to optimize their helpdesk services, improve response time and accuracy, and enhance their professional image.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant content from the tickets, knowledge base, and uploaded files.
How does the custom email domains feature help the company?
The custom email domains feature allows the company to use their own domain for the support emails, maintaining a professional image.
* This article provides an example of how a fictive company in the Manufacturing Musical Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
