HempHero receives hundreds of customer queries daily regarding their manufacturing process, product usage, and sustainability practices. Using Deskhero's tickets management feature, they can efficiently categorize, assign, and track these queries. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The company also utilizes Deskhero's custom fields and user groups features to personalize their customer interactions and ensure that the right team handles each query. This has significantly improved their response time and customer satisfaction rates.
HempHero's knowledge base is a rich resource of information on hemp fiber production and usage. Deskhero's AI capabilities analyze this data, along with uploaded files and scraped website data, to generate relevant content for customer queries. This not only enhances the search results but also provides customers with comprehensive and accurate information.
Deskhero's REST API allows HempHero to integrate the platform with their existing systems, providing a seamless experience for both their support team and customers. The AI capabilities also help in identifying trends and patterns in customer queries, enabling proactive improvements in their products and services.
Overall, Deskhero's advanced AI capabilities have transformed HempHero's customer support services, making them more efficient, personalized, and proactive.
How does Deskhero's AI capabilities improve HempHero's ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This speeds up the response time and ensures consistency in the information provided to customers.
How does HempHero use Deskhero's REST API?
HempHero uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their support team and a consistent experience for their customers.
How does Deskhero help HempHero in improving their products and services?
Deskhero's AI identifies trends and patterns in customer queries, providing insights that HempHero can use to make proactive improvements in their products and services.
* This article provides an example of how a fictive company in the Manufacturing natural fibers from plant materials such as hemp or jute industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
