TileCraft receives numerous queries daily regarding their product specifications, installation procedures, and maintenance guidelines. Using Deskhero's AI capabilities, the company is able to quickly identify relevant content from previous tickets, knowledge base articles, uploaded files like manuals, and scraped website data. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
With Deskhero's AI-powered comprehensive search bar, TileCraft's support team can easily find the information they need to assist customers. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find relevant content across different sources.
The company also uses Deskhero's AI capabilities to manage and organize their tickets more efficiently. The AI can categorize tickets based on their content, allowing the support team to prioritize and handle them more effectively.
Furthermore, TileCraft uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support infrastructure, further enhancing their efficiency.
By leveraging Deskhero's advanced AI capabilities, TileCraft has been able to significantly improve their customer support efficiency. They have reduced response times, improved the accuracy of their replies, and enhanced their overall customer service experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the content across different sources and uses this information to provide more relevant and accurate search results.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize tickets based on their content. This allows the support team to prioritize and handle tickets more effectively, improving their overall efficiency.
* This article provides an example of how a fictive company in the Manufacturing of construction tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
