StoneWorks has a vast collection of product manuals, installation guides, and maintenance instructions. They use Deskhero's AI capabilities to generate knowledge base articles from these sources, making it easier for their support team to find and share relevant information with customers.
The company also uses Deskhero's AI to scrape data from their website. This information is added to their knowledge base, providing a comprehensive source of information for their support team.
With Deskhero's AI-powered comprehensive search bar, the support team at StoneWorks can easily find the information they need to assist customers. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find relevant content across their vast knowledge base.
Furthermore, StoneWorks uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support infrastructure, further enhancing their efficiency.
By leveraging Deskhero's advanced AI capabilities, StoneWorks has been able to significantly improve their knowledge base management. They have made their knowledge base more accessible and usable, improving their overall customer service experience.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from word, powerpoint, pdf files and scraped website data to find relevant content. This content is then used to generate knowledge base articles, making it easier to find and share information.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI enhances the usability of the knowledge base by improving search results. It uses OpenAI Embeddings to analyze the content across different sources and provide more relevant and accurate search results.
How does StoneWorks integrate Deskhero with their existing systems?
StoneWorks uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support infrastructure.
* This article provides an example of how a fictive company in the Manufacturing of construction tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
