KitchenAid Pro has an extensive range of products, each with its own set of features, functionalities, and potential issues. To help customers troubleshoot common problems, they maintain a comprehensive knowledge base on their website.
Before using Deskhero, creating and updating knowledge base articles was a time-consuming process. With Deskhero's AI capabilities, they were able to automate this process. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from their website.
The AI also uses OpenAI Embeddings from previous tickets and other data to enhance the content of the articles. This ensures that the articles are relevant and up-to-date.
Deskhero's AI also improves the searchability of the knowledge base. When a customer searches for a solution, the AI uses all the available data to provide the most relevant results.
By automating the creation and updating of knowledge base articles, KitchenAid Pro has been able to improve their customer self-service portal and reduce the number of support tickets.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources such as Word, PowerPoint, PDF files, and website data. It also uses OpenAI Embeddings from previous tickets and other data to enhance the content of the articles.
How does Deskhero's AI improve the searchability of the knowledge base?
When a customer searches for a solution, Deskhero's AI uses all the available data to provide the most relevant results. This includes the content of the knowledge base articles, previous tickets, and other data.
Has Deskhero's AI reduced the number of support tickets?
Yes, by improving the customer self-service portal with AI-generated knowledge base articles, KitchenAid Pro has been able to reduce the number of support tickets.
* This article provides an example of how a fictive company in the Manufacturing of consumer appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
