ComfortCool Systems deals with a high volume of customer queries and complaints every day. Managing these tickets was a major challenge for their customer support team.
With Deskhero's ticket management feature, they were able to organize and prioritize tickets more efficiently. But the real transformation came with the implementation of Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search results within the platform. When a new ticket is created, the AI searches through all the available data to find relevant content that could help in resolving the issue.
By leveraging Deskhero's AI capabilities, ComfortCool Systems has been able to streamline their ticket management process, improve response times, and enhance their customer support service.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This helps in speeding up the response time and ensuring that the responses are accurate and relevant.
How does Deskhero's AI enhance search results?
When a new ticket is created, Deskhero's AI searches through all the available data to find relevant content that could help in resolving the issue. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
Has Deskhero's AI improved the customer support service of ComfortCool Systems?
Yes, by streamlining the ticket management process and improving response times, Deskhero's AI has significantly enhanced the customer support service of ComfortCool Systems.
* This article provides an example of how a fictive company in the Manufacturing of consumer appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
