CompositeCraft Inc. deals with a high volume of customer inquiries daily, related to their wide range of fibreglass products. With Deskhero, they have been able to manage these tickets effectively, ensuring that all customers receive prompt and accurate responses. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken by the support team to find information and craft responses.
The custom fields feature of Deskhero allows CompositeCraft to categorize tickets based on product type, issue, and other parameters. This structured data list helps in prioritizing and assigning tickets to the appropriate support team members. The AI further enhances this process by predicting the category of incoming tickets based on past data, improving the speed and accuracy of ticket assignment.
CompositeCraft also leverages Deskhero's AI capabilities to generate knowledge base articles from uploaded files like product manuals and policies. This has significantly reduced the time and effort required to create and update the knowledge base, providing customers with up-to-date and accurate information at all times.
Deskhero's website scraping feature is used by CompositeCraft to keep track of any changes in industry regulations or competitor products. The AI analyzes this scraped data and alerts the support team about any important updates, enabling them to provide informed responses to customer queries.
Finally, the comprehensive search bar powered by AI has made it easy for the support team to find relevant information quickly. The AI uses OpenAI Embeddings from various sources to enhance search results, making the search process faster and more efficient.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. It also predicts the category of incoming tickets based on past data, improving the speed and accuracy of ticket assignment.
How does Deskhero use AI to generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files like product manuals and policies. This reduces the time and effort required to create and update the knowledge base.
How does Deskhero's AI enhance the search process?
The AI uses OpenAI Embeddings from various sources to enhance search results, making the search process faster and more efficient.
* This article provides an example of how a fictive company in the Manufacturing of Fibreglass Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
