FileMaster Inc. deals with a large volume of customer queries daily, ranging from product inquiries to troubleshooting requests. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze the content of these tickets and suggest relevant replies, significantly reducing the time taken to respond to customers.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This ensures that high-priority issues are addressed first, leading to improved customer satisfaction.
FileMaster Inc. has an extensive knowledge base consisting of product manuals, installation guides, and troubleshooting tips. With Deskhero, they can easily convert these documents into knowledge base articles. The AI capabilities of Deskhero find relevant content from these articles to assist in answering customer queries.
FileMaster Inc. uses Deskhero's website scraping feature to monitor customer reviews and feedback on various platforms. The AI capabilities of Deskhero analyze this data to identify common issues and trends, helping the company improve its products and services.
Lastly, FileMaster Inc. uses Deskhero's REST API to integrate their customer support system with other business applications. This provides a comprehensive platform for managing all customer interactions, improving operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes the content of customer queries and suggests relevant replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to draft responses, thereby improving response time.
How does Deskhero help in managing customer feedback?
Deskhero's website scraping feature collects customer reviews and feedback from various platforms. The AI capabilities of Deskhero analyze this data to identify common issues and trends, helping the company improve its products and services.
Can Deskhero integrate with other business applications?
Yes, Deskhero provides a REST API that can be used to integrate the customer support system with other business applications. This provides a comprehensive platform for managing all customer interactions.
* This article provides an example of how a fictive company in the Manufacturing of filing cabinets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
