CabinetCraft receives numerous customer queries daily regarding product specifications, installation procedures, and maintenance tips. They use Deskhero's ticket management feature to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This ensures that urgent issues are addressed promptly, improving overall customer satisfaction.
CabinetCraft has a vast knowledge base consisting of product manuals, installation guides, and maintenance tips in various formats like Word, PowerPoint, and PDF. With Deskhero, they can automatically generate knowledge base articles from these files. The AI capabilities of Deskhero further enhance this feature by finding relevant content from these articles to assist in replying to customer queries.
Deskhero's website scraping feature is used by CabinetCraft to keep track of customer reviews and feedback on various platforms. The AI capabilities of Deskhero analyze this data to provide insights on common issues faced by customers, helping the company improve its products and services.
Finally, CabinetCraft uses Deskhero's REST API to integrate their customer support system with other business applications. This provides a unified platform for managing customer interactions, improving operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer queries. This significantly reduces the time taken to draft responses, thereby improving response time.
How does Deskhero help in managing customer feedback?
Deskhero's website scraping feature collects customer reviews and feedback from various platforms. The AI capabilities of Deskhero analyze this data to provide insights on common issues faced by customers, helping the company improve its products and services.
Can Deskhero integrate with other business applications?
Yes, Deskhero provides a REST API that can be used to integrate the customer support system with other business applications. This provides a unified platform for managing customer interactions.
* This article provides an example of how a fictive company in the Manufacturing of filing cabinets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
