ClearView Glassworks has a large collection of product manuals, installation guides, and troubleshooting documents. The company uses Deskhero's AI capabilities to convert these resources into structured data lists, which are then used to generate suggested replies for customer queries. This has led to faster and more accurate responses.
The company also uses Deskhero's AI capabilities to scrape data from their website and enhance the search results. This has made it easier for the customer support team to find the information they need quickly, further improving the response time.
Deskhero's custom fields feature allows ClearView Glassworks to categorize tickets based on various parameters such as the type of query, product involved, etc. The AI uses these categories to prioritize tickets and suggest appropriate responses, resulting in more efficient ticket management.
By leveraging Deskhero's advanced AI, ClearView Glassworks has been able to automate many routine tasks, freeing up their customer support team to focus on more complex issues. This has led to higher customer satisfaction and a significant reduction in support costs.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of ClearView Glassworks' customer support, making it more customer-friendly and cost-effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses structured data lists generated from various resources to suggest replies for customer queries. This reduces the time taken to find the relevant information and formulate a response.
How does Deskhero's AI enhance search results?
Deskhero's AI uses data scraped from the company's website and other resources to enhance the search results. This makes it easier for the customer support team to find the relevant information quickly.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses custom fields to categorize tickets and then uses these categories to prioritize tickets and suggest appropriate responses. This leads to more efficient ticket management.
* This article provides an example of how a fictive company in the Manufacturing of Insulated and Low E glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
