ThermoShield Inc. has a vast knowledge base consisting of product manuals, installation guides, and troubleshooting documents. The company uses Deskhero's AI capabilities to convert these resources into structured data lists, which are then used to generate suggested replies for customer queries. This has reduced the time taken to respond to customer queries and has also improved the accuracy of the responses.
The company also uses Deskhero's AI capabilities to scrape data from their website and use it to enhance the search results. This has made it easier for the customer support team to find relevant information quickly, thereby further reducing the response time.
Deskhero's custom fields feature allows ThermoShield Inc. to categorize tickets based on the type of query, product involved, and other relevant parameters. The AI then uses these categories to prioritize tickets and suggest appropriate responses, leading to more efficient ticket management.
With Deskhero's advanced AI, ThermoShield Inc. has been able to automate many of their routine tasks, freeing up their customer support team to focus on more complex issues. This has led to increased customer satisfaction and a significant reduction in support costs.
Overall, Deskhero's advanced AI capabilities have transformed the way ThermoShield Inc. handles customer support, making it more efficient, effective, and customer-friendly.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This ensures that the responses are based on accurate and relevant information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses data scraped from the company's website and other resources to enhance the search results. This makes it easier for the customer support team to find relevant information quickly.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses custom fields to categorize tickets and then uses these categories to prioritize tickets and suggest appropriate responses. This leads to more efficient ticket management.
* This article provides an example of how a fictive company in the Manufacturing of Insulated and Low E glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
