ThermoShield's helpdesk handles a variety of tasks, including customer inquiries, product complaints, and technical support requests. To manage these tasks more efficiently, the company uses Deskhero's AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Deskhero's AI capabilities have significantly reduced the time taken to resolve tickets. The system suggests replies based on the context of the ticket and the available knowledge base, enabling helpdesk agents to provide accurate responses quickly. This has led to an increase in customer satisfaction and a decrease in resolution times.
ThermoShield also uses Deskhero's AI to enhance its internal search capabilities. The AI uses the same OpenAI Embeddings to understand the context and relevance of search queries, providing users with the most relevant results. This feature has improved the efficiency of ThermoShield's helpdesk operations.
The company has also benefited from Deskhero's REST API. The API allows ThermoShield to integrate the platform with its existing systems, ensuring seamless data flow and reducing manual data entry.
Overall, Deskhero's AI capabilities have greatly improved ThermoShield's helpdesk operations, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI reduce ticket resolution times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the ticket. It then generates suggested replies based on this context and the available knowledge base, enabling helpdesk agents to provide accurate responses quickly.
How does Deskhero's AI enhance internal search capabilities?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of search queries. It then provides users with the most relevant results based on this understanding.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring seamless data flow and reducing manual data entry.
* This article provides an example of how a fictive company in the Manufacturing of insulation materials (mineral wool, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
