HeatGuard receives numerous customer queries daily regarding product usage, installation procedures, and safety guidelines. To manage these queries efficiently, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content for each query.
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer queries. The system suggests replies based on the context of the query and the available knowledge base, enabling customer service representatives to provide accurate responses quickly.
HeatGuard also uses Deskhero's AI to enhance its search results. The AI uses the same OpenAI Embeddings to understand the context and relevance of search queries, providing users with the most relevant results. This feature has improved the user experience on HeatGuard's customer support platform.
The company has also benefited from Deskhero's REST API. The API allows HeatGuard to integrate the platform with its existing systems, ensuring seamless data flow and reducing manual data entry.
Overall, Deskhero's AI capabilities have transformed HeatGuard's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates suggested replies based on this context and the available knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of search queries. It then provides users with the most relevant results based on this understanding.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring seamless data flow and reducing manual data entry.
* This article provides an example of how a fictive company in the Manufacturing of insulation materials (mineral wool, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
