Duster Dynamics deals with a high volume of customer queries every day. To manage this effectively, they use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like manuals and policies.
This AI-powered solution not only speeds up the response time but also ensures the accuracy and consistency of the responses, leading to increased customer satisfaction.
Duster Dynamics also leverages Deskhero's AI to enhance the search results on their helpdesk. The system uses OpenAI Embeddings from previous tickets and other resources to quickly find and present the most relevant content.
Furthermore, the company uses Deskhero's website scraping feature to keep their knowledge base updated. The system automatically scrapes new content from the company's website and adds it to the knowledge base.
By utilizing Deskhero's advanced AI capabilities, Duster Dynamics has been able to provide faster and more accurate customer support, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other resources to quickly find and present the most relevant content in response to a search query.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically adds new content from your company's website to the knowledge base, keeping it up-to-date without any manual effort.
* This article provides an example of how a fictive company in the Manufacturing of Mops and Dusters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
