MopMaster Inc. receives hundreds of customer queries daily, ranging from product usage instructions to troubleshooting common issues. The company uses Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like manuals and policies.
The AI-powered system significantly reduces the time taken to respond to customer queries. It also ensures that the responses are consistent and accurate, improving customer satisfaction.
Deskhero's AI also enhances the search results on MopMaster's helpdesk. By leveraging OpenAI Embeddings from previous tickets and other resources, the system can quickly find and present the most relevant content to the support team.
In addition, MopMaster uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The system automatically scrapes new content from the company's website and adds it to the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled MopMaster to provide faster and more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other resources to quickly find and present the most relevant content in response to a search query.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically adds new content from your company's website to the knowledge base, keeping it up-to-date without any manual effort.
* This article provides an example of how a fictive company in the Manufacturing of Mops and Dusters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
