ColorCraft receives numerous customer queries daily, ranging from product inquiries to technical support requests. With Deskhero's ticket management system, they can efficiently categorize and prioritize these tickets. However, the real game-changer has been the AI capabilities of Deskhero. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies to customer queries.
Deskhero's AI capabilities also extend to the company's knowledge base. By generating articles from Word, PowerPoint, and PDF files, the platform creates a comprehensive and easily accessible database of information. This feature has been particularly useful for ColorCraft's technical support team, who often need to refer to product manuals and policies to answer customer queries.
The AI-powered search bar is another feature that ColorCraft finds invaluable. By using OpenAI Embeddings, the search bar delivers enhanced search results, making it easier for the customer support team to find relevant information quickly.
ColorCraft also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from the company's website and other relevant sources, ensuring that the most recent and accurate information is always available.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and accuracy of ColorCraft's customer support services. The platform has not only streamlined their workflow but also enhanced their ability to provide high-quality customer service.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This feature helps to improve the efficiency and accuracy of customer support responses.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to deliver enhanced search results. It makes it easier for the customer support team to find relevant information quickly.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the platform to gather data from the company's website and other relevant sources. This ensures that the knowledge base is always up-to-date with the most recent and accurate information.
* This article provides an example of how a fictive company in the Manufacturing of Paint Brushes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
