BrushMaster's helpdesk team receives a wide range of queries, from product specifications to shipping information. Using Deskhero's ticket management system, they can effectively organize and prioritize these tickets. The advanced AI capabilities of Deskhero have taken this process a step further by suggesting relevant replies to these queries.
Deskhero's AI also plays a crucial role in managing BrushMaster's knowledge base. The platform can generate articles from various file types, creating a comprehensive database of information. This feature is particularly beneficial for the helpdesk team, who often need to refer to product manuals and guidelines to assist customers.
The AI-powered search bar is another feature that BrushMaster finds extremely useful. By utilizing OpenAI Embeddings, the search bar provides enhanced search results, enabling the helpdesk team to find the necessary information swiftly.
BrushMaster also utilizes Deskhero's website scraping feature to maintain an up-to-date knowledge base. The AI can scrape data from the company's website and other relevant sources, ensuring the latest and most accurate information is always available.
In summary, Deskhero's advanced AI capabilities have greatly improved the speed and quality of BrushMaster's helpdesk services. The platform has not only simplified their workflow but also improved their ability to provide excellent customer service.
How does Deskhero's AI suggest replies to helpdesk queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to helpdesk queries. This feature helps to improve the speed and quality of helpdesk responses.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to provide enhanced search results. It enables the helpdesk team to find the necessary information swiftly.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the platform to gather data from the company's website and other relevant sources. This ensures that the knowledge base is always updated with the latest and most accurate information.
* This article provides an example of how a fictive company in the Manufacturing of Paint Brushes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
