EssenceFusion receives a high volume of customer support tickets daily. Deskhero's AI capabilities help in automatically categorizing and prioritizing these tickets, ensuring that urgent and important issues are addressed promptly.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This feature enables EssenceFusion's customer support team to provide accurate and timely responses to customer queries.
The AI-powered suggested replies feature of Deskhero helps EssenceFusion's customer support team to respond to common queries efficiently. The AI suggests potential replies based on past responses and context from the current query, reducing the time spent on drafting responses.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by providing more relevant and accurate information. This feature helps EssenceFusion's customer support team to find the necessary information faster, improving their productivity.
By leveraging Deskhero's REST API, EssenceFusion can integrate the platform with other systems they use, such as CRM and supply chain management, allowing for seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of customer support tickets and categorize them based on their nature. It also prioritizes the tickets, ensuring that urgent and important issues are addressed promptly.
How does the AI-powered suggested replies feature work?
The AI-powered suggested replies feature analyzes past responses and uses context from the current query to suggest potential replies. This reduces the time spent on drafting responses and improves efficiency.
How can Deskhero's REST API enhance operational efficiency?
With Deskhero's REST API, you can integrate the platform with other systems you use, such as CRM and supply chain management. This allows for seamless data exchange between systems, reducing manual data entry and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacturing of perfumes containing essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
