ScentCraft receives numerous customer inquiries daily about their products, ingredients, usage instructions, and more. With Deskhero's AI capabilities, these inquiries are automatically categorized and assigned to the appropriate department or individual. This saves time and ensures that customers receive accurate and prompt responses.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps ScentCraft's customer support team to find relevant content quickly and provide precise answers to customer queries.
The AI-powered suggested replies feature of Deskhero enables ScentCraft's customer support team to respond to common queries more efficiently. By analyzing past responses and using context from the current query, the AI suggests potential replies, reducing the time spent on drafting responses.
Deskhero's comprehensive search bar powered by AI enhances the search results by providing more relevant and accurate information. This feature helps ScentCraft's customer support team to find the necessary information faster, improving their productivity.
With Deskhero's REST API, ScentCraft can integrate the platform with other systems they use, such as CRM and ERP, allowing for seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI help in categorizing and assigning customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze the content of customer inquiries and categorize them based on their nature. It then assigns these inquiries to the appropriate department or individual, ensuring prompt and accurate responses.
How does the AI-powered suggested replies feature work?
The AI-powered suggested replies feature analyzes past responses and uses context from the current query to suggest potential replies. This reduces the time spent on drafting responses and improves efficiency.
How can Deskhero's REST API enhance operational efficiency?
With Deskhero's REST API, you can integrate the platform with other systems you use, such as CRM and ERP. This allows for seamless data exchange between systems, reducing manual data entry and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacturing of perfumes containing essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
