AromaEssence maintains a comprehensive knowledge base consisting of product details, usage instructions, safety guidelines, and more. Deskhero's AI capabilities help in organizing this knowledge base effectively and making it easily searchable for the customer support team.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This feature enables AromaEssence's customer support team to provide precise answers to customer queries, improving customer satisfaction.
The AI-powered suggested replies feature of Deskhero helps AromaEssence's customer support team to respond to common queries efficiently. The AI suggests potential replies based on past responses and context from the current query, reducing the time spent on drafting responses.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by providing more relevant and accurate information. This feature helps AromaEssence's customer support team to find the necessary information faster, improving their productivity.
By leveraging Deskhero's REST API, AromaEssence can integrate the platform with other systems they use, such as CRM and inventory management, allowing for seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and organize it effectively. It also makes the knowledge base easily searchable, enabling the customer support team to find relevant information quickly.
How does the AI-powered suggested replies feature work?
The AI-powered suggested replies feature analyzes past responses and uses context from the current query to suggest potential replies. This reduces the time spent on drafting responses and improves efficiency.
How can Deskhero's REST API enhance operational efficiency?
With Deskhero's REST API, you can integrate the platform with other systems you use, such as CRM and inventory management. This allows for seamless data exchange between systems, reducing manual data entry and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacturing of perfumes containing essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
