MotorMaster Industries receives a large number of customer queries from around the world. To manage these effectively, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, allowing the customer support team to respond to queries more quickly and accurately.
The company also uses Deskhero's custom email domains feature to manage customer queries. This, combined with the AI's ability to generate suggested replies, has improved the efficiency of their customer support team.
MotorMaster Industries also benefits from Deskhero's knowledge base feature. The AI uses embeddings to enhance the search results, making it easier for customers to find the information they need.
The company has also integrated Deskhero with their existing systems using the platform's REST API. This has streamlined their operations and improved their overall efficiency.
Overall, Deskhero's advanced AI capabilities have helped MotorMaster Industries enhance their customer support services, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's knowledge base feature enhance search results?
The AI uses embeddings to enhance the search results in the knowledge base, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, streamlining operations.
* This article provides an example of how a fictive company in the Manufacturing of Stepper Motor Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
