PrecisionParts Inc. has a complex product line, resulting in a wide range of customer queries. To manage these effectively, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping the helpdesk team respond to queries more efficiently.
The company also uses Deskhero's user groups feature to categorize their customers. This allows the AI to provide more personalized responses, improving customer satisfaction.
PrecisionParts Inc. also benefits from Deskhero's kanban board feature. This, combined with the AI's ability to generate suggested replies, helps the helpdesk team manage their workload more effectively.
The company has also integrated Deskhero with their existing systems using the platform's REST API. This has streamlined their operations and improved their overall efficiency.
Overall, Deskhero's advanced AI capabilities have helped PrecisionParts Inc. improve the efficiency of their helpdesk services, leading to increased customer satisfaction.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. The AI can also use user groups to provide more personalized responses.
How does Deskhero's kanban board feature improve efficiency?
The kanban board feature, combined with the AI's ability to generate suggested replies, helps teams manage their workload more effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, streamlining operations.
* This article provides an example of how a fictive company in the Manufacturing of Stepper Motor Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
