StepTech Manufacturing receives a high volume of customer queries daily. They utilize Deskhero's AI capabilities to manage these effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI capabilities also enhance StepTech's search results. When customers use the comprehensive search bar, the AI uses embeddings to provide more accurate and relevant results. This feature has improved customer satisfaction as clients can quickly find the information they need.
The company also uses Deskhero's structured data lists and custom fields to organize customer queries. This feature, combined with the AI's ability to generate suggested replies, has improved the efficiency of their customer support team.
StepTech has also benefited from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This integration has streamlined their operations and improved their overall efficiency.
Overall, Deskhero's advanced AI capabilities have enabled StepTech Manufacturing to provide faster and more accurate responses to customer queries, improving their customer service and increasing client satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is made using the comprehensive search bar, the AI uses embeddings to provide more accurate and relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, streamlining operations.
* This article provides an example of how a fictive company in the Manufacturing of Stepper Motor Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
