Borderline Creations receives numerous customer inquiries daily regarding product details, installation instructions, and troubleshooting. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and installation guides to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The company also utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast database of knowledge base articles and previously resolved tickets. This feature has proven invaluable in providing quick and accurate responses to customer inquiries.
Borderline Creations has also taken advantage of Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and installation techniques. The AI capabilities of Deskhero ensure that this information is readily available for customer support agents when they need it.
Furthermore, the company uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. This ensures that tickets are handled by the most qualified personnel, improving the quality of customer support.
Overall, Deskhero's advanced AI capabilities have enabled Borderline Creations to significantly improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and installation guides. These embeddings are used to find relevant content which is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest product information and installation techniques from their website. This ensures that customer support agents always have the most up-to-date information at their disposal.
How does Deskhero improve the quality of customer support?
Deskhero improves the quality of customer support by leveraging AI to provide quick and accurate responses to customer inquiries. It also allows companies to categorize tickets and assign them to the most qualified personnel, ensuring that customers receive the best possible support.
* This article provides an example of how a fictive company in the Manufacturing of wallpaper borders industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
