HydroFit Manufacturing has a wide range of products, each with its unique features and specifications. To ensure that their support team is always updated with the latest product knowledge, they use Deskhero's knowledge base feature. The AI capabilities of Deskhero assist in generating articles from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's AI uses OpenAI Embeddings to understand the content of these resources and generates comprehensive articles for the knowledge base. This ensures that the support team always has access to the latest product information and can provide accurate responses to customer queries.
The AI also enhances the search functionality of the knowledge base. When a support agent searches for information, the AI uses the embeddings to find the most relevant articles and presents them at the top of the search results. This significantly reduces the time taken to find information and improves the efficiency of the support team.
HydroFit also uses Deskhero's custom email domains feature to maintain a professional image in their customer communications. The AI capabilities of Deskhero assist in managing these emails, ensuring that they are categorized correctly and responded to in a timely manner.
By leveraging Deskhero's advanced AI capabilities, HydroFit Manufacturing has been able to enhance their product knowledge and provide superior customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, PDF files, and scraped website data. It then generates comprehensive articles for the knowledge base based on this understanding.
How does Deskhero enhance the search functionality of the knowledge base?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant articles and presents them at the top of the search results. This significantly reduces the time taken to find information.
Can Deskhero manage emails from custom domains?
Yes, Deskhero provides a custom email domains feature that allows companies to maintain a professional image in their customer communications. The AI capabilities of Deskhero assist in managing these emails.
* This article provides an example of how a fictive company in the Manufacturing Plumbing Fittings from Plastic industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
